Resort Information

Check-Out Procedure

Check-Out Time

  • Check-Out time is 10am
  • There is a $25.00 charge for every 15 minutes you are late leaving your unit.
  • If you are leaving your unit prior to 10am, please stop by the front desk and complete a “Express Check-Out” form.
  • Call the front desk if you are leaving prior to 10am on Saturday.

Helpful Check-Out Tips

It’s appreciated when checking out to:
  • Load and start the dishwasher
  • Place all used linens and towels in a pile on the kitchen floor.
  • Remove garbage and recycling from the unit.
  • If you have filled-out the “Express Check-Out” form, please leave your keys on the dining room table.
  • Tipping any staff member is appreciated.

Moving to Another Unit (Move-over)

When transferring to another unit, please follow these simple guidelines:
  • Be prepared to move by 10am. Once the front desk notifies you that the new unit is ready, we request that you move immediately. There will be a $25 fee after each 30 minute period of being notified that your room is ready.
  • If you plan activities for the day, we ask that you leave your cell number to be notified so that special arrangements can be made in advance for moving your belongings to your new unit.
  • Pick up your new keys at the front desk. Do not enter your new unit until the front desk notifies you that it is available.

Resort Guidelines

Resort General Information | The Charter Club of Marco Beach®

General Information

  • Office hours are 8 a.m. to 5 p.m. Sunday-Thursday. 8 a.m. to 7 p.m. Friday. 8 a.m. to 9 p.m. Saturday. Our 24-hour on-call service is available after hours by dialing “0”.
  • Security is on property after 5pm to 1am to assist and secure the property. To contact security dial 239-331-1657 or dial “0” for our after hours answering service.
  • Quiet hours are 10 p.m.- 8 a.m. EST. The pool, grill and activities area are closed at this time. Security WILL close the pool area earlier if complaints of too much noise are received.
  • Check-in is at 3 p.m. to enable staff to properly prepare your unit prior to your arrival. Your room key card opens the handicapped front lobby doors and all stairwell doors.
  • We are a non-smoking resort (including electronic). For your convenience smoking is permitted in only two areas: the gazebo on the clubhouse lawn and behind the barbecue pavilion. Smoking outside of these areas will result in fines up to $500 that will be charged to your credit card on file.
  • Luggage carts are available underneath each residence building. In order to make check-in or check-out easier for everyone, please do not take carts into your unit or onto your floor until you are ready to check-in or check-out. Once unloaded, return carts to the lobby so others may use them.
  • The Charter Club is a private resort for registered owners and visitors only. All visitors must register at the front desk. All unregistered guests will be required to leave the premises.
  • Please monitor the activities of your children and teens. The resort, through various activities, has attempted to provide entertainment for them. Parents are expected to see that their children (of any age) behave in a reasonable manner. The elevators and common areas are not a playground. In some cases, they can be dangerous for unsupervised children.
  • Do not lean on balcony railings. Supervise children on balconies at all times. Railings are to be kept clear of draping towels or clothing. We also ask that you do not feed any wildlife from your balcony or bring any live fish or live shells into your apartment or onto your balcony.
  • We have a cleaning station on the beach. Housekeeping will gladly supply you with rags. Seashell cleaning should not be done in the unit.
  • Pets are not permitted in units or on the property. Violators will be charged for any damages and extra cleaning.
  • Report fires or smoke to the front desk. Take time to familiarize yourself with your nearest fire exit stairway. In the event of a fire, take your room key and exit the building. DO NOT USE THE ELEVATORS. Any tampering or destruction of the fire system is subject to a minimum fine of $1,000.
  • Per city regulation, private boats, jet skis, and trailers are not permitted on the property or beach. Please make alternative arrangements prior to your arrival. RVs up to 26 feet are allowed only with a 14-day prior authorization from the resort office. Living in a motor home on the property is prohibited.
  • Recycling and Trash Removal can be located on either end of the walkway. The trash chute is at the north end of the walkway and the recycling chute is at the south end of the walkway.
  • Sharps containers are available for your personal use. Should someone in your party have a condition that requires the use of hypodermic needles or other Sharps, please contact the Front Desk (ext. 0) for a Sharps container and proper disposal procedures.
  • Rollerblading, skateboarding and scooters are only permitted at the south end of the parking lot, adjacent to the tennis courts. Rollerblading, skateboarding and scooters are prohibited in pool areas, on boardwalks, balconies, walkways and hallways of the buildings and on the tennis courts.
  • Children supplies such as cribs, highchairs and beach strollers are available for rent from Twinkle Twinkle Little Store at 239-262-5904 or Marco Island Baby Rentals at 239-241-8575.
  • Fax services are available through the Front Desk (ext. 0).
  • Books and games can be barrowed and returned upon your departure. Book and games donations are always welcome.
  • Owner forms that are available at the front desk:

  • Comment to the Board
  • Flex Forms
  • Weekly Calendar
  • Alternate Guest Forms
  • Rental Contract
  • Rental Cancellation Forms
  • Sales sheet (Jeanne)
  • Change of Ownership or Title

Unit Information | The Charter Club of Marco Beach®

Unit Information

  • Maximum occupancy of six persons (including infants and children) are permitted in the units overnight (strictly enforced). Violators will be evicted.
  • A security deposit is required upon check-in. A cleaning fine will be charged if units are left in unsatisfactory condition, including any costs of damages to the unit.
  • Safes are provided in your room at no cost. Under state law, the resort is not responsible for loss of articles. Call the front desk if you are unable to open your safe.
  • Please notify the office PROMPTLY of any maintenance and housekeeping problems.
  • Keep all doors and windows closed when running the air conditioning. Failure to do so may result in a malfunction of the system in your unit and the loss of air conditioning for a lengthy period of time. Leaving windows and doors open will cause excessive moisture in the unit causing moldy ceilings and vents. Moisture can also play a big part in freezing the air conditioning unit.
  • Maid service is performed on Friday for stays of two weeks or more in the same unit. Maid Service includes changing bed linens, exchanging towels and cleaning of the unit. Additional maid service is available for additional cost.
  • Maintenance and housekeeping keep extra supplies on demand (e.g. Keurig, electric tea kettle and crockpots). If there is a maintenance issue or something that is not provided in your unit, contact the front desk (ext. 0).
  • Unit supplies are stocked for one week stays. Once your initial supply is exhausted, you are responsible for purchasing additional supplies. If your stay is longer than one week, your unit will be restocked on Friday.
  • Towel exchanges are done every Tuesday and Thursday from 8:45 a.m. to 10:00 a.m. at the Housekeeping Room, located under the North Building.

Pool Information

  • Pool area is open 8am to dusk. There is a special kiddie pool for small children. Please shower before entering the pool or spa. Non-toilet trained children must wear swim diapers in any of our pools (swim diapers may be available at the front desk). Food and beverages are not allowed within four feet of pool or spa. No glass containers of any kind are permitted in the pool area. Diving, running, jumping, cannon balls, large floats or throwing of balls are NOT PERMITTED in the pool. Floats of any kind are not permitted in the spa.
  • Pool rules are located on the east wall of the grill facing the pool. The Spa rules are located in front of the hot tub. All children younger than 12 years old must be supervised in the pool area.
  • Clean up after yourself at the pool, grill, beach, and all common areas. Remove your trash and all personal items before leaving the area. Items on lounges unoccupied for 30 minutes will be removed and held at housekeeping.
  • Beach towels are your responsibility and will not be replaced by housekeeping staff.
Pool Information | The Charter Club of Marco Beach®
Parking Lot at The Charter Club Marco Beach

Parking Information

  • Enter and exit The Charter Club only at the designated entrance and exit.
  • Place parking pass on left hand side of the front dashboard to be visible for security.

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